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Custom Quality, Solid Wood Picture Frames

RETURNS & EXCHANGES FOR PURCHASES MADE AT OLDTOWNFRAMES.COM

You are able to return or exchange items purchased from oldtownframes.com for a full refund within 30 days from your purchase date. The item must be unused and in the original packaging. Once we receive the item back, we will issue you a full refund (return shipping will not be included).

All returns and exchanges must be preauthorized by an Old Town Frames team member. To request a return or exchange authorization number, please contact us and have the following information available:

  • Order #
  • Ship-to address

Returns & Exchanges Questions:

  • Call: 619-542-1975
  • Speak with our Customer Service Team:
    Monday - Friday | 8:00 am to 4:00 PM PST
  • Email: info@oldtownframes.com
We usually respond to requests within 1-2 days.
Please include your order number, if applicable.