RETURNS & EXCHANGES FOR PURCHASES MADE AT OLDTOWNFRAMES.COM
You are able to return or exchange items purchased from oldtownframes.com for a full refund within 30 days from your purchase date. The item must be unused and in the original packaging. Once we receive the item back, we will issue you a full refund (return shipping will not be included).
All returns and exchanges must be preauthorized by an Old Town Frames team member. To request a return or exchange authorization number, please contact us and have the following information available:
- Order #
- Ship-to address
Returns & Exchanges Questions:
- Call: 619-542-1975
- Speak with our Customer Service Team:
Monday - Friday | 8:00 am to 4:00 PM PST
- Email: firstname.lastname@example.org
Please include your order number, if applicable.